Delivering exceptional experiences at scale requires more than processes, systems and planning; it depends on people.
Drawing on her experience leading the Event Services team at the London 2012 Olympic and Paralympic Games, where 15,000 Games Makers welcomed 9 million spectators, and her role as Director of In-Flight Services at Virgin Atlantic, Linda Moir will explore how organisations can build engaged, high-performing teams that consistently deliver under pressure.

In this session, Linda will share practical lessons on creating a culture of accountability, aligning teams around a common purpose and maintaining service excellence in complex operational environments. Delegates will gain insights into how investing in people can drive operational success, strengthen resilience and create memorable experiences for customers, attendees and stakeholders alike.