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09:45
  1. EN Ops Leaders' Summit
    70 mins
    • General
    Refreshments available on arrival and opportunity to store belongings for duration of the day, ahead of the content starting at 11am.
11:00
  1. Gatsby Ballroom
    30 mins
    • Content
    When the operating environment changes overnight, how do you keep your people, business and events moving forward?In this fireside chat, we'll explore the realities of operating in an uncertain enviro ...
11:40
  1. Grand Ballroom
    60 mins
    • Networking
    Meetings between delegates and event sponsors as per schedules available on dedicated Grip app.
12:50
  1. Kings Restaurant
    50 mins
    • General
    Available to all attendees at the event.
13:45
  1. Gatsby Ballroom
    35 mins
    • Content
    Delivering exceptional experiences at scale requires more than processes, systems and planning; it depends on people.Drawing on her experience leading the Event Services team at the London 2012 Olympi ...
14:20
  1. Gatsby Ballroom
    35 mins
    • Content
    Venues play a critical role in the success of every event, yet their perspective is not always part of the conversation. Join us for an open discussion with venue leaders as we explore the challenges, ...
15:10
  1. Grand Ballroom
    60 mins
    • Networking
    Meetings between delegates and event sponsors as per schedules available on dedicated Grip app.
16:15
  1. Gatsby Ballroom
    35 mins
    • Content
    The operational dilemmas you really don’t want to face, but someone has to choose. What would you choose: no contingency budget or no contingency time? A brilliant but inexperienced team or an experie ...
17:00
  1. EN Ops Leaders' Summit
    90 mins
    • General
    Opportunity to collect room keys for two-day package delegates and sponsor representatives.
18:30
  1. EN Ops Leaders' Summit
    60 mins
    • General
    Reception between delegates and event sponsors, with alcoholic and non-alcoholic options provided.
19:30
  1. Hampshire Suite
    150 mins
    • General
    Three-course meal and an opportunity to chat about the day's proceedings.
07:45
  1. EN Ops Leaders' Summit
    105 mins
    • General
    Available to all two-day delegates and event sponsors.
09:30
  1. Gatsby Ballroom
    35 mins
    • Content
    Roundtable 1: with MapYourShow Beyond the Build: Should Ops Have a Seat at the Sales Table? Sales teams sell the vision, the floor plan, the booth package, the experience. But it's operations who has ...
10:10
  1. Gatsby Ballroom
    35 mins
    • Content
    As exhibition operations becomes increasingly strategic, what will the teams of tomorrow need to look like? As organisers face rising expectations, tighter margins, new technology and increasingly com ...
10:50
  1. Grand Ballroom
    60 mins
    • Networking
    Meetings between delegates and event sponsors as per schedules available on dedicated Grip app.
12:00
  1. Gatsby Ballroom
    35 mins
    • Content
    Operations is where the rubber meets the road, and often where the gaps between sales, marketing, venues, suppliers and event technology finally have to be resolved. Those gaps create an extraordinary ...
13:00
  1. Kings Restaurant
    50 mins
    • General
    Available to all attendees at the event.