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09:45
  1. Reg & Welcome
    EN Ops Leaders' Summit
    70 mins
    • General
     
11:00
  1. Opening session from -45dB title TBC
    EN Ops Leaders' Summit
    35 mins
    • Content
     
11:40
  1. Pre-Arranged Meetings
    EN Ops Leaders' Summit
    60 mins
    • Networking
     
12:50
  1. Lunch
    EN Ops Leaders' Summit
    50 mins
    • General
     
13:45
  1. The Human Side of Operational Excellence: Lessons from Virgin Atlantic and London 2012
    EN Ops Leaders' Summit
    35 mins
    • Content
    Delivering exceptional experiences at scale requires more than processes, systems and planning; it depends on people.Drawing on her experience leading the Event Services team at the London 2012 Olympi ...
    Linda Moir
    Linda Moir, Former Head of Virgin Atlantic Customer Service and London Olympic 2012 Head of Events Services
14:20
  1. Let's Hear from the Venues: An Honest Conversation
    EN Ops Leaders' Summit
    35 mins
    • Content
    Venues play a critical role in the success of every event, yet their perspective is not always part of the conversation. Join us for an open discussion with venue leaders as we explore the challenges, ...
    Max Agostini
    Max Agostini, Chief Communications Officer - Mash Media
    Michael Kruppe
    Michael Kruppe, CEO - Shanghai New International Expo Centre (SNIEC)
15:10
  1. Pre-Arranged Meetings
    EN Ops Leaders' Summit
    60 mins
    • Networking
     
16:15
  1. Workshop
    EN Ops Leaders' Summit
    35 mins
    • Content
     
17:00
  1. Room Check-in & Free Time
    EN Ops Leaders' Summit
    90 mins
    • General
     
18:30
  1. Drinks Reception
    EN Ops Leaders' Summit
    60 mins
    • General
     
19:30
  1. Dinner
    EN Ops Leaders' Summit
    150 mins
    • General
     
07:45
  1. Breakfast
    EN Ops Leaders' Summit
    105 mins
    • General
     
09:30
  1. Inside the Exhibitor Mindset: What Drives Retention, Spend & Satisfaction in 2026
    EN Ops Leaders' Summit
    35 mins
    • Content
    A candid discussion on what exhibitors now expect from organisers, and how operational delivery directly influences rebooking, revenue and long-term partnerships.
10:05
  1. Beyond Operations: Building the Next-Generation Exhibition Team
    EN Ops Leaders' Summit
    35 mins
    • Content
    How exhibition operations is evolving into a strategic function — covering structure, skills, technology adoption and the shift towards more integrated, high-performing teams.
10:50
  1. Pre-Arranged Meetings
    EN Ops Leaders' Summit
    60 mins
    • Networking
     
12:00
  1. Roundtables
    EN Ops Leaders' Summit
    35 mins
    • Content
     
12:40
  1. Lunch
    EN Ops Leaders' Summit
    50 mins
    • General
     
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